Choose the shape of the team, not a fixed package
Five ways to engage, from a single dedicated agent to a fully managed team or a time-boxed campaign. The right model is agreed during the consultation.
Staffing shaped to how you actually work
Start with one dedicated agent or a full managed team. The model is agreed during the consultation and can change as your volumes do.
Dedicated Agent
One or more dedicated remote agents assigned to your approved operations.
- Named agent assigned to your account
- Working hours matched to your time zone
- Onboarding to your tools and processes
- Agreed cover arrangements for leave
Best for: Founders and small teams offloading a defined, ongoing workload.
Dedicated Team
A managed team with supervisor and operational oversight where applicable.
- Multi-agent team on a shared brief
- Supervisor oversight where applicable
- Quality monitoring against an agreed scorecard
- Regular operational reporting
Best for: Operations that need several agents working to one consistent standard.
Project / Campaign
Staffing for a defined calling, sales or support campaign.
- Staffing sized to the campaign brief
- Defined start and end dates
- Campaign scripts and qualification criteria
- Outcome reporting for the period
Best for: Time-boxed pushes, launches and seasonal peaks.
Flexible Support
A support model for approved workflows where dedicated staffing is not required.
- Coverage across agreed workflows
- Shared capacity rather than named seats
- Scope documented at onboarding
- Straightforward path to a dedicated model later
Best for: Lower or uneven volumes that do not justify a full-time seat.
Custom Solution
A tailored model based on volume, schedule, workflow and service requirements.
- Model designed around your workflow
- Blended channels and roles where useful
- Coverage built to your schedule
- Scoped during the consultation
Best for: Operations that do not fit a standard shape.
- Get a Free Consultation
Not sure which model fits?
Tell us about the workload and we will recommend one during a free consultation.
From first conversation to a team that is live
A five-step onboarding process so you know exactly what happens, and when.
- Step 01
Discovery
We map the work, the volumes and the outcome you need before anyone is assigned.
- Step 02
Staffing
We assemble the team for your brief and agree the engagement model.
- Step 03
Training
Agents learn your product, policies and tone before going live.
- Step 04
Launch
The team goes live with supervision and a close feedback loop.
- Step 05
Ongoing Support
Quality monitoring, reporting and scaling as your requirements change.
Commercial questions
How engagements start, scale and change over time.
Not covered here? Ask us directly
Engagements can start with a single dedicated agent or a defined campaign. The right starting point is agreed during the consultation based on your volumes and coverage needs.
Yes. Staffing is planned around your volumes and can be scaled for peaks, campaigns and seasonal cycles, with notice periods agreed in the engagement.
Dedicated Agent, Dedicated Team, Project / Campaign, Flexible Support and Custom Solution. Each is described on the Engagement Models page.
Ready to build your remote team?
Tell us what you need to cover. We will scope the team, the hours and the engagement model with you — no account required.